Creating a culture of belonging

At Epsilon, we celebrate the differences that make us unique and embrace the similarities that unite us. It’s our mission to create an environment of empathy, belonging and collaboration. We harness this commitment to diversity, equity and inclusion and strive to pass it along to the clients and communities we serve.

Our people make us who we are

Joseleen’s story

“I identify as a proud transgender woman from Chennai, India. What I enjoy the most about Epsilon is the constant support and care from my team and management. When I joined, the selection process never made me feel uncomfortable or out of place. Rather, I felt at home. During onboarding, HR took extra measures to make my joining process smooth as a trans person and the finance department brought workarounds dedicated just for me when I had a few issues with documentation procedures. Today, I am happy to be tagged with a purely work and passion driven project where I do not get asked about my gender identity or orientation. I truly feel that I can grow high with my work and skill and serve as a great representation for my entire community, which is very important to me.”

Mike’s story

“As a veteran and someone with a disability, I really appreciate the sense of belonging and inclusion here. While I was interviewing at Epsilon, I reached out to another veteran already working here and asked him how the company was treating him. He shared that Epsilon was incredibly collaborative and veteran-friendly. He influenced me to accept my offer and join the company. Over the years I've been here, my coworkers have been very accepting of who I am and I've felt welcomed.”

Commitment starts at the top

The image is showing Our company values of passion, accountability and inclusion are what fuels Epsilon’s business growth. Bringing these values to life—with each other, our clients and our communities—is the foundation of our core belief that when we work together, we win together. — –Ric Elert, Chief Operating Officer

The image is showing Our culture is what makes Epsilon a great place to work. Our goal is to create an environment of belonging—where everyone has a voice, can grow their careers and connect with each other and our communities. Our values of Passion, Accountability and Inclusion are woven into everything we do! — –Laurie Fry, Chief Talent Officer

The image is showing At the center of marketing are real people who want to be recognized and respected as their authentic selves. As an agency, platform and technology partner, we view it as our responsibility to help clients connect with people of all identities and recognize them as individuals. — –Wayne Townsend, Chief Strategic Growth Officer

How we’re building a sustainable culture

To build a truly inclusive workplace, its leaders need to be personally committed to representing all voices. Here are the key pillars of our leadership vision.

Serve with heart

Our leaders are the moral and ethical compass for their teams. They're expected to care about each team member, and to be approachable and present in every interaction.

Share value with our clients

We set a bold vision: focus on inclusion, empower collaboration, and embrace change. But that doesn't stop at Epsilon—it extends to our clients and the communities we serve.

Lead with courage & passion

It's simple: listen first, act second. Our leaders encourage ideas, innovation and creativity—and celebrate when it's achieved.

Build strength on strength

We're in this together. That's why our leaders capitalize on opportunities, align behind them, stay accountable.

Raise the game

We challenge ourselves—and each other. We don't tolerate mediocrity or complacency. We know our talent and are committed to building a deep bench.

Epsilon opinion

When it comes to inclusive marketing, great data requires great responsibility

Marketers often forget that brand affinity is built just like interpersonal affinity: via trust. Epsilon uses data and AI-driven tools to build strong relationships with customers by interacting with each person differently. This is how we honor the truth of diversity in our everyday lives: acknowledging everyone as unique individuals so they feel respected, seen and heard.

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How are other marketers using AI?

This Epsilon research report examines how marketers are using AI now, and how they hope to evolve in the near future.

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Taking meaningful action

We celebrate our employees across the organization and empower our clients to do the same. Here's how we're building a better tomorrow for Epsilon, our clients, our communities and beyond.